Switch to:

What you need to know about the coronavirus (COVID-19)

It’s hard to know where to turn for coronavirus news and updates. This following contains general information on the coronavirus (COVID-19), including reliable information sources for up-to-date information.

A coronavirus is a family of viruses that cause illnesses ranging from the common cold to more serious respiratory illnesses. People with COVID-19 can have a range of mild to severe symptoms. Some people may never have any symptoms, but can still carry the virus. The most common symptoms include fever, cough, and shortness of breath or difficulty breathing. Other symptoms include chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste or smell. It can take anywhere from 2-14 days for symptoms to appear. Visit the CDC site for more information.

COVID-19 is a new disease. Based on the information we have, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Health care workers caring for patients with the virus should also exercise extreme caution.

The situation is quickly evolving, so information may change daily. Check the CDC website for the latest updates.

Important ways to help keep you and your family safe from COVID-19 are to:

  • Wash your hands often and disinfect frequently touched surfaces.
  • Wear a mask over your nose and mouth when around others.
  • Avoid crowds and stay at least 6 feet (2 meters) away from people outside of your household.
  • Monitor your health for any COVID-19 symptoms.
  • Stay home if you are sick.

Continue to practice good hygiene to prevent coronavirus, and other severe illnesses like the flu, from spreading. We have some tips to help parents protect and talk to their children about COVID-19.

The CDC maintains a list of current travel advisories related to the coronavirus. Currently, the CDC recommends that you avoid all non-essential travel to all global destinations. Please view the CDC website for more information about traveling during the outbreak.

We recommend that you get your health information from trusted sources, such as:

ConnectiCare is proud to partner with Project COVID  which uses Conversational AI to have a conversation with millions of pages of information from the CDC (United States Centers for Disease Control and Prevention), NIH (National Institutes of Health), and WHO (World Health Organization) to quickly get your covid-19 questions answered.


DO NOT enter your personal information including member or any health information into the Avaamo chatbox service. For more information regarding your member benefits click here or visit our contact us page.

The Avaamo service provides general information and discussions about COVID-19. The information and content provided in the Avaamo chatbox or in any linked materials are NOT intended for and should not be construed as medical advice and should not be considered a substitute for professional medical expertise or treatment.

If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment. Never disregard professional medical advice or delay in seeking it because of something that you read on the Avaamo chatbox or any linked materials. If you think you may have a medical emergency, call your doctor or emergency services immediately. 

 The Avaamo chatbox is not under the control of ConnectiCare and ConnectiCare is not responsible for the content provided by Avaamo or any changes or updates made by Avaamo. ConnectiCare is making the Avaamo service available only as a convenience and the inclusion of this service does not imply endorsement by ConnectiCare or any association with its operators.

While we believe the information in this communication is accurate as of the date published, it is subject to correction or change during the rapidly evolving response to the COVID-19 outbreak.

contact us

We’re in this together.

We can answer questions about your health plan and where to turn for help.

In an emergency, call 911 or go to an emergency room.

Senior woman talking on her mobile phone. Senior woman has a happy conversation at cellphone. Smiling senior woman using phone sitting on couch at home.
Our Call Center is currently experiencing extremely high volume and longer wait times. For questions related to COVID-19, visit our COVID-19 FAQs